Dealing with AWI is really not different than visiting with your neighbors in the back yard. Stress-free and enjoyable. Yes – actually Enjoyable
We started using AWI, then named Sky-View Technologies , as our internet provider about 2002. They came to our house and installed all that was necessary to be up and running. When we moved to another house in 2006, AWI took care of all that needed doing to transfer their service to the new location.
Questions we asked over the next several years were always answered quickly, and assistance given, whether over the telephone or at their place of business when we stopped by. When necessary, a service person would come to our house to resolve any situation we couldn’t take care of ourselves. It is really advantageous to have such a business located nearby.
Perhaps as important as the marvelous service are the friendly, courteous, listening, smiling, and welcoming people we’ve had contact with at AWI, every one of them, without exception.
We cancelled our AWI service, (the people there were absolutely kind and polite), in 2012 and signed with another provider, not local, to save a few dollars. We had to deal with a company in another state while trying to get email functioning. It was a stressful three weeks, with no positive results. We lost our antenna television because the other company used our television cable to hook up their internet connection.
For three weeks we could not send out any email. AWI actually kept sending our incoming email to us all this time so we could have time to notify everyone who sends us emails about the change of email address even though they were no longer our provider, although during this time we could not send any email. We cancelled the ‘new’ provider, and went to AWI and asked to resume our service with them. Again, nothing but pleasant conversation. Knowing they had been here to remove their equipment when we had cancelled, and that now they’d have to come and install it again, we offered to pay for the “unnecessary” work. We were told that with a one-year contract there would be no charge. Accompanied with a smile, of course.
We were quickly back on the internet with the help of AWI’s technicians who actually came to our house and helped us set up our email system. All email accounts are now functioning wonderful
We believe that the quality of performance and the care of the personnel are not surpassed. Dealing with AWI is really not different than visiting with your neighbors in the back yard. Stress-free and enjoyable. Yes – actually Enjoyable